• Monitor, investigate, resolve, and document support tickets from users
• Take ownership of problem management and prioritize remediation of issues according to business needs
• Provide support for escalations from Tier 1 support
• Support administration of login credentials and permissions when needed
• Perform software updates, upgrades, and new module installation
• Perform system administration activities including backups, data migrations, etc.
• Customize reports, data configuration, and functionality as required by users
• Assist with data import/export as required to improve productivity of business processes
• Optimize performance when possible
• Support integrations with external software applications and systems
• Provide end-user training and develop documentation as needed
• Quality Management Systems (QMS)
• Maintain and review IT security policies

• Excellent written and verbal communication skills, interpersonal and collaborative skills
• Exhibit excellent analytical skills, the ability to manage multiple projects under strict timelines, as well as the ability to work well in a demanding, dynamic environment and meet overall objectives
• Project management skills: financial/budget management, scheduling and resource management
• Ability to lead and motivate cross-functional, interdisciplinary teams to achieve tactical and strategic goals
• High degree of initiative, dependability and ability to work with little supervision
   

If you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to apply to this job and email your resume to slewis@venteon.com.

We treat all resumes with strict confidentiality. We will always contact you first before submitting your resume to our client(s) for review. If you do not receive correspondence, you are not a fit for this position.

At Venteon, our talent acquisition team is proud to provide our clients with the most qualified Accounting & Finance, Engineering and IT talent in the industry today.

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