Order Entry/ Billing Specialist

Grand Rapids, MI 49546

Posted: 07/14/2024 Employment Type: Direct Hire Job Category: 5 - Clerical & Administrative Job Number: JO10000784

Job Description

Harvard Resource Solutions is seeking an Order Entry/ Billing Specialist on a direct hire basis for their automotive supplier client in Grand Rapids, MI.

Duties of Order Entry/ Billing Specialist:
  • Deliver outstanding customer service to both internal and external clients.
  • Professionally, consistently, and promptly process orders, including providing prices for customers, salespeople, drivers, and management.
  • Assist with the processing of delivery documents, listing items sold, amounts due, credit terms, and shipment dates.
  • Handle product returns or billing errors.
  • Analyze purchase orders, purchasing history, special instructions, or shipping rules to compile necessary data for orders.
  • Process invoices, including handling checks and cash.
  • Reconcile invoice discrepancies.
  • Respond to customer information requests.
  • Engage in technical discussions with customers.
  • Promote solutions and services.
  • Resolve customer complaints in a courteous, professional, and timely manner.
  • Stay informed about product changes and developments.
  • Continuously identify and implement opportunities for process improvements to enhance the customer experience.
  • Collaborate with the manager to ensure proper customer service delivery.
  • Act as an inside liaison to the outside sales team regarding delivery times, order status, etc.
Requirements of Order Entry/ Billing Specialist:
  • High school diploma or GED
  • 2 to 3 years of customer service experience, including billing
  • Strong knowledge of retail and/or wholesale sales principles, methods, practices, and techniques
  • Data entry experience with a high degree of accuracy and precision
  • Quick learner
  • Proficient in MS Office (Excel, Word, Outlook)
  • Excellent written and oral communication skills
  • Strong customer relationship skills
  • Ability to multi-task
  • Excellent follow-up, organization, and attention to detail
  • Strong problem-solving skills
  • Able to build and maintain lasting customer relationships
  • Excellent listening skills
  • Self-motivated with high energy and enthusiasm
  • Proficient in mathematical calculations
  • High level of integrity and work ethic
  • Excellent attendance
  • Flexible and a team player
If you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to apply to this job and email your resume to
We treat all resumes with strict confidentiality. We will always contact you first before submitting your resume to our client(s) for review. If you do not receive correspondence, you are not a fit for this position.
At Harvard Resource Solutions, our talent acquisition team is proud to provide our clients with the most qualified Administrative & Clerical talent in the industry today.
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About Grand Rapids, MI

Ready to embark on an exciting career journey in the vibrant city of Grand Rapids, Michigan? Explore our latest job opportunities in this dynamic region that boasts a thriving job market and a welcoming community. Known as Beer City USA, Grand Rapids is home to an array of craft breweries, stunning art galleries like the Frederik Meijer Gardens & Sculpture Park, and impressive cultural attractions such as the Grand Rapids Ballet and the Grand Rapids Symphony. With its lively downtown area, renowned restaurants serving up local delicacies like pasties and Michigan cherry pie, and picturesque outdoor spaces like Millennium Park and John Ball Zoo, Grand Rapids offers a perfect blend of urban amenities and natural beauty for professionals looking to advance their careers in a charming and growing city. Dive into our job listings and discover the opportunities waiting for you in Grand Rapids!