Our client is looking for a Technical Support Specialist in the Howe, IN area
Reporting to the IT Systems Administrator, the Technician User Support, Level 1 will be primarily responsible for providing first-level support to customers at our various sites (Canada, United States, Mexico) and configuring various equipment (operating system, office software, printers, telephones) according to established standards.
Providing technical support for employees, which includes
- Support users remotely by diagnosing and solving level 1 technical problems;
- Manage user accounts on different systems (Windows, Plex, Office 365);
- Solve and document problems with computer and network equipment;
- Maintain standards in technology deployment and security;
- Install and maintain the software used and the related licenses;
- Make purchases of computer equipment;
- Report repetitive user problems and system anomalies;
- Work in a context of continuous improvement;
- Be available on call 7 days / 24 hours on a weekly rotation basis.
Technical skills
- College Degree in computer systems technology or equivalent training;
- 1 to 3 years of experience;
- Available for travel between sites in Indiana (Howe) and Michigan (Coldwater); could be asked to travel outside of the US;
- Excellent sense of customer service;
- Generalist demonstrating autonomy;
- Good knowledge of French and English (oral and written);
- Knowledge of the Microsoft office 2010 suite;
- Knowledge of various printers and photocopiers;
- Experience with Windows XP, Windows 7 and 8;
- Experience in a manufacturing environment;
- Analytical and good organizational skills;
- Easy to adapt to change;
- Assets regarding experience with: Office 365, Windows Server 2008, 2012, ERP, VMware, Citrix, IP networks;
- Knowledge of Spanish, an asset.
If you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to apply to this job and email your resume to slewis@venteon.us.com.
We treat all resumes with strict confidentiality. We will always contact you first before submitting your resume to our client(s) for review. If you do not receive correspondence, you are not a fit for this position.
At Venteon, our talent acquisition team is proud to provide our clients with the most qualified Accounting & Finance, Engineering and IT talent in the industry today.
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