IT Infrastructure Service Manager

Plymouth, MI 48170

Posted: 07/13/2024 Employment Type: Direct Hire Job Category: 3 - Information Technology (I/T) Job Number: JO10000782 Pay Rate: $125,000.00

Job Description

Our client is looking for IT Infrastructure Service Manager  located in Metro Detroit.


  • Responsible for Device Management Service Management ensuring that the service matches the needs of our sites and is working in a reliable fashion
  • Engineering of innovative solutions to address business needs and service gaps, within the roadmap of Global Infrastructure for the service
  • Deployment of such solutions in collaboration with local IT teams or other central IT functions
  • Contribute to the service roadmap and life cycle by staying on top of the Microsoft product roadmap and technology
  • Applies, maintains and evolves Device Management Standards and related documentation
  • Creates and maintains operational and support documentation, especially Knowledge Base entries, and usage guides
  • Implements software and configuration changes with minimal service impact and following Change Management processes
  • Provide timely, focused and appropriate 3rd level support to local IT teams and, if necessary, the Service Desk organization, within service SLAs and with strong customer focus, for the service on office and shop floor computers as well as mobile devices.

  • 5+ years of related experience in the Service Manager role and technical domain, gained in a complex global organization, with knowledge about ITIL processes and PMI-based project management
  • Conceptual design and implementation of Microsoft System Center Configuration Manager, Intune Endpoint Management and Advanced Group Policy Management considering the overall requirements from the different sites
  • Proven track record in (remotely) supporting, troubleshooting and engineering following Microsoft technologies and products in medium to large-scale corporate organizations:
    • Active Directory/Azure Active Directory and complementary services like PKI, Azure ADSync, Intune Connector, Key Management Servers etc.
    • Windows Enterprise Clients and Features as well as mobile operating systems
    • Office 365 Exchange Online, Sharepoint incl. OneDrive, Teams and smaller Microsoft 365 apps, but also Office desktop suite issues related to application deployments, CloudService connectivity and issues
  • Scripting knowledge using PowerShell is mandatory
  • Above-average knowledge on Windows Servers and network topics like routing, firewalls, switching, 802.1x, wifi connectivity, VPN and internet proxy
  • Basic knowledge about Azure services as far as related to Device Management solutions/products

If you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to apply to this job and email your resume to

We treat all resumes with strict confidentiality. We will always contact you first before submitting your resume to our client(s) for review. If you do not receive correspondence, you are not a fit for this position.

At Venteon, our talent acquisition team is proud to provide our clients with the most qualified Accounting & Finance, Engineering and IT talent in the industry today.

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About Plymouth, MI

Unlock your career potential in the bustling city of Plymouth, Michigan! Nestled in the heart of Wayne County, Plymouth offers a vibrant job market with an array of opportunities for growth and success. From the historical charm of Kellogg Park to the lively Plymouth Ice Festival, this city is a hub of culture and excitement. Explore job listings in this dynamic area, known for its renowned art galleries, such as the Plymouth Community Arts Council, and enjoy local favorites like the eclectic dining scene along Penniman Avenue. Join the Plymouth Whalers' passionate fan base or catch a show at the historic Penn Theatre. Embrace the enchanting beauty of this region and take the next step in your career journey today!