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Desktop Support Specialist

Macomb, MI 48042

Posted: 01/04/2024 Employment Type: Direct Hire Job Category: 3 - Information Technology (I/T) Job Number: JO10000399 Pay Rate: $70,000.00

Job Description

Our client is looking for Desktop Support Specialist located near Macomb, MI
 
Duties:
  • Provide accurate and on-time deployment of workstations to employees
  • Assist and/or educate end-users with technical issues, inquiries, and problems related to hardware, software, and network connectivity
  • Package software to deploy to endpoints via endpoint management software (i.e. Intune)
  • Support patch management of operating systems and 3rd party applications on endpoints
  • Ensure security policy compliance across various security platforms
  • Maintain a system for tracking and prioritizing support requests through a ticketing system
  • Ensure that all support requests are logged, monitored, and resolved within established service-level agreements (SLAs)
  • Provide after hours support and assistance as necessary
  • Collect feedback from users to identify opportunities for improvement
 
Requirements:
  • Further experience supporting the following endpoint technologies:
  • Office 365/M365 (MS Teams, OneDrive, Defender, Outlook, SharePoint, etc.)
  • MS Windows/Mac clients in an enterprise setting
  • Wireless networks and networking (TCP/IP)
  • Familiar with the ITIL framework
  • 2+ Years' experience deploying software/patching endpoint devices via endpoint management software (i.e. Intune)
  • Experience with security tools such as Defender for Endpoint, Conditional Access / Zero Trust, MFA, SSO and other security configurations
  • Ability to diagnose and problem-solve using organizational and time-management skills

If you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to apply to this job and email your resume to slewis@venteon.com.

We treat all resumes with strict confidentiality. We will always contact you first before submitting your resume to our client(s) for review. If you do not receive correspondence, you are not a fit for this position.

At Venteon, our talent acquisition team is proud to provide our clients with the most qualified Accounting & Finance, Engineering and IT talent in the industry today.

 

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