5 - Clerical & Administrative

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Customer Service Specialist

Southfield, MI 48076

Posted: 04/15/2024 Employment Type: Direct Hire Job Category: 5 - Clerical & Administrative Job Number: JO10000552 Pay Rate: $20.00

Job Description

Harvard Resource Solutions is seeking a Customer Service Specialist on a direct hire basis for their automotive supplier client in Southfield, MI.

Duties of Customer Service Specialist:
  • Provide exceptional customer service to internal and external customers.
  • Process orders in a professional, friendly, consistent, and timely fashion, including providing prices for customers, salespeople, drivers, and management.
  • Assist with the processing of delivery documents, including listing items sold, amounts due, credit terms, and dates of shipment.
  • Process product returns or incorrectly billed merchandise.
  • Analyze purchase orders, purchasing history, special instructions, or shipping rules to compile needed data for orders.
  • Process invoices, including checks and cash, and reconcile invoice discrepancies.
  • Respond to requests from customers for information and engage in technical discussions with customers.
  • Promote solutions and services, resolve customer complaints courteously, professionally, and in a timely manner.
  • Remain knowledgeable and up-to-date on product changes and developments.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer s experience.
  • Work with the manager to ensure proper customer service is being delivered and serve as an inside liaison to the outside sales team regarding delivery time, order status, etc.
Requirements of Customer Service Specialist:
  • High school diploma or general education degree (GED).
  • 2 to 3 years of direct work experience in a customer service capacity and billing experience.
  • Strong knowledge of retail and/or wholesale sales principles, methods, practices, and techniques.
  • Data entry experience with extreme accuracy and precision.
  • Ability to learn quickly, experience in MS Office, specifically Excel, Word, and Outlook.
  • Excellent written and oral communication skills, customer relationship skills, and ability to multi-task.
  • Excellent follow-up, organizational, and detail-oriented skills.
  • Strong problem identification and resolution skills, able to build and maintain lasting relationships with customers.
  • Excellent listening skills, self-motivated with high energy, and an engaging level of enthusiasm.
  • Able to perform mathematical calculations with a high level of integrity, work ethic, and attendance.
If you are a high performer and would like to work for an equally high-performing company, and you think the above opportunity is appropriate for you, we invite you to apply for this job and email your resume to

We treat all resumes with strict confidentiality. We will always contact you first before submitting your resume to our clients for review. If you do not receive correspondence, you are not a fit for this position.

At Harvard Resource Solutions, our talent acquisition team is proud to provide our clients with the most qualified Administrative & Clerical talent in the industry today.
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