Our client is looking for CUSTOMER SERVICE REPRESENTATIVE located in Troy, MI

SUMMARY:

Perform customer service duties as a representative of a Mortgage company (a Servicing Solutions Client). Provide information and assistance to the Clients’ customers. As the primary contact for the Client’s customers, provide service in a courteous and efficient manner with the goal of assisting the customer with fulfilling their mortgage’s Hazard Insurance obligation. Interact with customers and insurance agents to discuss hazard insurance and the changing needs/requirements of the Servicing Solutions Client. Perform administrative tasks; maintain client documentation and other prescribed duties. Ability to multi-task and maintain strong organization skills are also required.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Support all incoming telephone calls for clients
• Respond to questions and requests from clients/customers/agents quickly and accurately
• Have solid verbal and written communication skills
• Excellent organization skills with the ability to work as a team and independently
• Analytical skills
• Ability to multi-task between various software programs, make outbound calls
• Ensure both the internal and external standards are being met on a consistent basis
• Problem solving and problem resolutions skills

KNOWLEDGE, SKILLS & ABILITIES:

• High School Diploma/GED
• Experience on less than 5 clients. Previous customer service experience required.
• No previous insurance/call center experience required

If you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to apply to this job and email your resume to vmorrison@hrsus.com.

We treat all resumes with strict confidentiality. We will always contact you first before submitting your resume to our client(s) for review. If you do not receive correspondence, you are not a fit for this position.

At Harvard Resource Solutions, our talent acquisition team is proud to provide our clients with the most qualified Administrative & Clerical talent in the industry today.

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