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Customer Service Manager ( Hybrid)

Armada, MI 48005

Posted: 06/21/2024 Employment Type: Direct Hire Job Category: 5 - Clerical & Administrative Job Number: JO10000409 Pay Rate: $75,000.00

Job Description

Harvard Resource Solutions is seeking a Customer Service Manager for a manufacturing client in Armada, MI on a direct hire basis.
 
Monday through Friday (8:00am 5:00pm)
 
Hybrid- 4 days in office, 1 day remote.

Summary:
Our client is seeking an experienced customer service leader who is positive, and solution focused for their fast paced dynamic and professional environment with established processes.

Duties:
  • Managing staff in the areas of product knowledge and customer support.
  • Creating and executing training for new and experienced staff.
  • Act as a technical resource for the team.
  • Optimize workflow of the department tasks and projects.
  • Create and analyze reports as well as review weekly metrics, calls, emails and chat to ensure goals are being met.
  • Communicate status updates on repairs/warranties.
  • Coordinate new product launches between the customer and internal and external staff


Requirements
  • 3 plus years business to business customer service management experience.
  • Product experience, resourcefulness and the ability to research.
  • Troubleshooting experience (mechanically inclined skills).
  • Proficiency with MS Office.
  • Salesforce experience a plus.
 If you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to apply to this job and email your resume to rrice@hrsus.com
 
We treat all resumes with strict confidentiality. We will always contact you first before submitting your resume to our client(s) for review. If you do not receive correspondence, you are not a fit for this position.
 
At Harvard Resource Solutions, our talent acquisition team is proud to provide our clients with the most qualified Administrative & Clerical talent in the industry today.
 
 
 
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About Armada, MI

Ready to kickstart your career in the charming town of Armada, Michigan? Nestled in the heart of Macomb County, this picturesque area offers a wonderful blend of small-town charm and big-city opportunities. With easy access to Lake St. Clair, stunning orchards, and the historic Armada Fairgrounds, this region provides a fantastic quality of life for job seekers. Explore nearby art galleries, catch a show at the Armada Theatre, or immerse yourself in the local culture and cuisine at beloved spots like Giordano's Restaurant & Wine Bar. Don't miss out on joining the thriving community of Armada and discovering endless growth possibilities in this delightful corner of the Great Lakes State. Check out our job listings now and take your career to new heights in Armada!