The Business Analyst will be responsible in consulting with business unit management and personnel to identify and document business needs and objectives, current operational procedures and problems. Other duties includes:

Solution Development

• Define IT solutions to various business needs and communicate in clear terms to business unit management the IT solution alternatives and assist them in their decision making
• Create and update business process documents and maintain same in DCS in Plex
• Create requirements document, functional specification documents, unit and integrated test scenario documents and other relevant artifacts necessary for implementation of IT solutions

Project and Task Management

• Partner with IT SME and business sponsors to create project objectives and implementation roadmaps
• Create and maintain project plans to implement approved IT projects
• Monitor and control project activities per the plan and communicate status to key stakeholders
• Communicate and coordinate reports and other technical development from geographically dispersed teams and manage the team members

Operational Support

• Provide technical assistance in identifying, evaluating, and resolving day-to-day IT issues through timely response to the Help Desk/Plex USR system
• Create or update end user training documents and guides
• Provide hands-on training to end users on various aspects of applications.
• Support gate review process

Nice to haves:

• 2 years of experience in supporting enterprise applications (ERP, CRM, Supply Chain, HRIS) and 4 BS or BSBA degree.
• Must be willing to travel (Domestic and International)
• Strong functional knowledge in core ERP products 
• Plex OnlineERP experience a plus

Functional Skills:

• Discrete Manufacturing (Inventory, WIP)
• Process Manufacturing (Process execution, Product development, Quality)
• Warehouse Management
• Intermediate understanding of financial processes / transactions (P2P, O2C, etc.)
• Mobile Supply Chain Applications (MSCA)
• Advanced Supply Chain Planning (ASCP) (preferred)
• Order Management and Pricing (preferred)
• Purchasing (preferred)

Technical Skills:

• Knowledge of SQL, REST/Json, ODBC, Web Services
• Advance knowledge of MS Office (Word, Excel, and PowerPoint)

Key to being successful in this role:

• Willingness to learn, implement and support new applications and technologies
• Knowledge integrated Security systems and Standardization control
• Knowledge of standard project management and milestone based task management
• Ability to work in a fast paced, multi-project environment and support multiple internal customers maintaining a 24/7 customer service approach to the companies end users
• Ability to work well collaboratively