Our client is looking for IT Support Technician located in Ithaca, NY
Key responsibilities:
Service Delivery Responsibilities:
o Helps to build and maintain good relationships with staff and IT infrastructure teams
o Ensures quality services are performed to the agreed SLA
o Ensure that systems, processes, and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery is ongoing
o Understands Incident, Problem and Change Management principles
o Ensures first class IT Service Delivery across locations for infrastructure services
o Ensures that remote and on-site support issues are resolved to customers satisfaction
o Support the setup of processes around Service Management
o Providing 1st & 2nd Level support but also leading local Client/Infrastructure and LAN change activities
o Support of Local Production/Manufacturing Connectivity
o Printer installation, configuration & support
o Smart hand for Hosting services (physical reboot / racking of new/old servers or other equipment)
o Knowledge of technology skillset used in conference room and streaming technology
Client & Asset Service Responsibilities:
o General Computer Desktop & Laptop support
o Configure new and existing devices according to corporate standards for deployment
o Desktop Application installation and troubleshooting
o Maintain Licenses Management and version control
o Hardware Refresh Project involvement
o Maintains client security settings (e.g. admin rights, software installs, etc.)
Service Desk Service
o Support staff by phone, email, chat, etc.
o Provide basic network, security and printing support, but also owning problem resolution and engaging other teams as needed
o 1st & 2nd Level Support and troubleshooting of issues
Qualifications:
Following ITIL principles in ticketing system and maintaining high SLA standards BA/BS in Information Technology related field
3+ years working in Information Technology
Excellent Verbal Communication Skills
Strong customer focus and service delivery
Process management
Comfortable presenting technical topics to technical and non-technical associates
Problem solving with functional / technical skills
Ability to engage and work with outside vendors or partners
Self-motivated with strong work ethic
Ability to understand local operations but also learn and understand the global enterprise
Expertise and practice with a manufacturing environment
Cisco basics, Exposure or work with ServiceNow ticketing systems, SCCM, and Active Directory
If you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to apply to this job and email your resume to msheff@venteon.com.
We treat all resumes with strict confidentiality. We will always contact you first before submitting your resume to our client(s) for review. If you do not receive correspondence, you are not a fit for this position.
At Venteon, our talent acquisition team is proud to provide our clients with the most qualified Accounting & Finance, Engineering and IT talent in the industry today.
